Refund policy
At Elite Beauty, we strive to provide high-quality cosmetics, haircare products, shampoos, and salon equipment. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and components (for salon equipment).
- Be accompanied by proof of purchase.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used cosmetics.
- Opened shampoos, conditioners, hair treatments, or other haircare products.
- Products with broken seals or damaged packaging.
- Personal care items that have been used.
- Gift cards and promotional items.
- Clearance or sale items marked as non-returnable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at elitebeauty.lb@gmail.com.
Please include:
- Your order number.
- A description of the issue.
- Photos showing the product and any damage.
We will review your request and, if approved, provide a replacement, store credit, or refund.
Salon Equipment Returns
Salon equipment may be returned within 7 days of delivery if:
- The equipment has not been used.
- It is returned in its original packaging.
- All included accessories and documentation are returned.
Used equipment or equipment damaged due to misuse is not eligible for return.
How to Start a Return
To request a return, please contact us at:
Email: elitebeauty.lb@gmail.com
Once your return request is approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
- We recommend using a trackable shipping method, as Elite Beauty is not responsible for lost return shipments.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within a reasonable period. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at elitebeauty.lb@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Elite Beauty
Email: elitebeauty.lb@gmail.com
Thank you for shopping with Elite Beauty. We appreciate your trust and support.
