Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at elitebeauty.lb@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elitebeauty.lb@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elitebeauty.lb@gmail.com.
At Elite Beauty, we strive to provide high-quality cosmetics, haircare products, shampoos, and salon equipment. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and components (for salon equipment).
- Be accompanied by proof of purchase.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used cosmetics.
- Opened shampoos, conditioners, hair treatments, or other haircare products.
- Products with broken seals or damaged packaging.
- Personal care items that have been used.
- Gift cards and promotional items.
- Clearance or sale items marked as non-returnable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at elitebeauty.lb@gmail.com.
Please include:
- Your order number.
- A description of the issue.
- Photos showing the product and any damage.
We will review your request and, if approved, provide a replacement, store credit, or refund.
Salon Equipment Returns
Salon equipment may be returned within 7 days of delivery if:
- The equipment has not been used.
- It is returned in its original packaging.
- All included accessories and documentation are returned.
Used equipment or equipment damaged due to misuse is not eligible for return.
How to Start a Return
To request a return, please contact us at:
Email: elitebeauty.lb@gmail.com
Once your return request is approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
- We recommend using a trackable shipping method, as Elite Beauty is not responsible for lost return shipments.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within a reasonable period. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at elitebeauty.lb@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Elite Beauty
Email: elitebeauty.lb@gmail.com
Thank you for shopping with Elite Beauty. We appreciate your trust and support.
